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🎮 Device management - Remote desktop

🎯 Purpose​

Enables remote desktop access to entrance observer devices for troubleshooting, configuration, and maintenance without physical access.

🎭 User Story​

  • As a beekeeper with deployed entrance observer devices
  • I want to remotely access and manage my device's operating system
  • So that I can troubleshoot issues, update configurations, and maintain devices without visiting the apiary

🚀 Key Benefits​

  • Remote troubleshooting: Diagnose and fix issues without field visits
  • Easy maintenance: Update software, adjust settings, and monitor device health
  • Cost efficiency: Reduce travel time and maintenance costs for remote apiaries
  • Professional support: Enable technical support team to assist users directly

🔧 Technical Overview​

Establishes secure VPN connections between devices and cloud infrastructure using reverse SSH tunnels or VPN solutions. Provides web-based remote desktop access through noVNC client, allowing full operating system control through web browsers.

📋 Acceptance Criteria​

  • Establishes secure connection through NAT/firewall without port forwarding
  • Provides full Ubuntu desktop access through web browser
  • Maintains connection stability for 30+ minute sessions
  • Supports concurrent access for user and support team
  • Integrates with existing device authentication system
  • Shows device online/offline status in web application

🚫 Out of Scope​

  • File transfer capabilities (basic remote access only)
  • Multi-user simultaneous desktop sessions
  • Mobile app native remote access
  • Permanent VPN client installation requirements

🏗️ Implementation Approach​

  • VPN Solution: Headscale (open-source Tailscale alternative) or ZeroTier
  • Remote Access: noVNC web client for browser-based desktop access
  • Security: API token authentication and encrypted tunnel connections
  • Connection: Reverse SSH tunnel from device to cloud infrastructure
  • Interface: Iframe integration in main web application

📊 Success Metrics​

  • Connection success rate >90% for devices with internet connectivity
  • Session startup time <60 seconds from click to desktop
  • Connection stability >95% for standard troubleshooting sessions
  • User satisfaction with remote support experience >4/5
  • Reduction in field service calls by >50%

🔗 Related Features​

📚 Resources & References​

💬 Notes​

Critical for supporting customers with devices in remote locations. Security and reliability are paramount for user trust and adoption.